Returns & Exchanges

We hope your ALDOR pieces are love at first sight! However, we understand that sometimes things may not be the perfect fit.

We accept returns and exchanges within 10 days of your order's delivery, provided the following conditions are met:

  • Condition: Items must be new, unused, unwashed, and unaltered, with all original garment tags and accessories attached.

  • Policy: Returns and exchanges may be processed once. Exchanges must be for the same style in a different colour or size, subject to availability. Please note that we do not offer store credit.

  • Material & Colour Expectations: While we strive to portray the colour and material of our items as accurately as possible, please be aware that different monitor displays may cause slight variations. If you are unsure about a specific texture or shade, please contact our team for further details before purchasing.

  • Shipping & Fees: To maintain a sustainable approach as we grow, shipping and handling fees for returns and exchanges—including any applicable import taxes—are the responsibility of the customer. In the event of a fault on our part (such as a defective product or incorrect fulfilment), ALDOR will cover these costs.

  • Documentation for Faults: To expedite the resolution process for any defective items, we kindly request a video of the unboxing process.

  • Integrity: Pieces that are damaged, soiled, or altered will not be accepted and will be returned to the sender.

Initiating a Return or Exchange To begin, please contact our team via WhatsApp at [+62 851-8606-3689] or email us at [hello@aldorofficial.com]. To help us assist you as efficiently as possible, please include a photo or video of the item in your message. Once approved, our team will provide our studio address for the return.

International Returns For international orders, please note that returns incur a processing fee of SGD 25 to cover the return logistics to our studio in Indonesia. Additionally, shipping costs to deliver your exchanged piece back to you are the responsibility of the customer.

We encourage you to review your sizing and colour choices carefully before finalising your order. If you are ever unsure, please reach out to us beforehand—we are here to help you find your perfect fit.


As a growing brand, we are continuously exploring more seamless solutions for our international community, and we appreciate your understanding as we evolve.